Social Media Manager, Community

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. We are looking for a Social Media Manager, Community to act as the human extension of our brand across our key social platforms. This is a full-time, senior role for an experienced community professional who will bring a strategic point of view to how Robinhood shows up in social communities. You will balance an accessible, bold, and relatable brand voice with the rigorous compliance standards required in the financial services industry. This role owns community management, social-first storytelling and marketing support — it does not include responding to customer support inquiries on social, which is owned by our dedicated Social CX team. This role is equal parts community builder, listener, writer, and judgment call. You’ll know when to engage, when to elevate feedback, and when precision matters most. This role is based in our New York, NY, and Menlo Park, CA offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do • Own our community management strategy: Serve as the in-house expert on community management — setting the strategy, tone, and playbooks for how Robinhood shows up across X, Reddit, TikTok, YouTube, and Instagram, and evolving that strategy as platforms, culture, and our audience shift. • Own daily community operations: Manage day-to-day community engagement across X, Reddit, TikTok, YouTube, and Instagram — writing social posts, responses, moderating conversations, and keeping our audience active and connected. • Speak the language of retail investors: Leverage a deep understanding of online finance communities—especially the unique culture, humor, and rapid pace of finance communities on social—to authentically engage with our audience. • Act as the voice of the customer: Monitor overarching community sentiment, utilize social listening tools, and gather real-time feedback to deliver actionable insights to our product and marketing teams. • Spearhead community activations: Ideate and execute community-first events, such as live AMAs, platform-specific Q&As, and surprise-and-delight moments for our most dedicated users. • Bring a human, community voice to product marketing: Partner with Product Marketing on launches and campaigns for products that call for an authentic, human perspective — shaping social-native creative and messaging, pressure-testing concepts against how our community actually talks, and showing up as the credible, on-the-ground voice of the community throughout the campaign. • Stay close to internet culture: Constantly monitor the algorithm, related trends and meme formats, FinTwit narratives, and rising stars to keep Robinhood’s community presence cutting-edge and highly relevant. • Represent the Robinhood voice with strong judgment Act as a critical line of defense to ensure all community communications adhere to Robinhood’s Content Standards and strict financial regulations, ensuring information is always fair, balanced, and…